• All previous portal account holders MUST re-register to gain access to our new portal.
• To register, go to portalurbanbubble.co.uk, click the ‘New user? Click here to register’ button.
• Insert your name, email and customer reference number, Then click ‘Register’ .
• If you have multiple properties, any of your reference numbers can be used to re-register and all your accounts will be shown.

• Select ‘My Account’, then the ‘Statements’ option from the main menu on the left-hand side.
• Navigate to the ‘Outstanding’ tab. Here you will find all your outstanding charges.
• Tick the box next to the charge(s) you would like to pay.
• Click the ‘Make Payment’ button.
• On the following Payment Confirmation screen, the billing address must match the address displayed for payment to be successful.

• Select ‘My Account’, then the ‘Statements’ option from the main menu on the left-hand side.
• Navigate to the ‘Transactions’ tab. Here you will find your transaction history.
• To filter your transactions by date, insert a to and from date in the date fields in the top left, and click the filter button.
• To print or export your transactions, click the ‘Options’ button in the top right, and select ‘print’ or ‘export’.

• If you have forgotten your password, click the ‘Forgot password’ button.
• In the pop up window, insert the email address you used to register on the Portal.
• If you are currently logged in and would like to change your password, navigate to the ‘My Profile’ icon in the top right and click the ‘My Profile’ option.
• Click the ‘Edit’ button next to your password.

• Payments are processed through our third party payment processor, and your payment information is encrypted.
• urbanbubble never have access to the information that is entered when making a payment.
• If you have any questions about data protection, please email us at data protection/GDPR to email datacontroller@urbanbubble.co.uk.

If you are unable to log in after re-registering, believe there is an error on your account, or no longer have access to your previous email address, please email us on portaladmin@urbanbubble.co.uk or give us a call at 01615438500.